Privacy Policy – 789e Online Casino

1. Introduction

1.1 789e is committed to protecting the privacy and security of all personal information entrusted to us by our players. We understand that privacy is important to you, and we take our obligations as a personal information controller seriously.

1.2 This Policy applies to all personal data collected through the 789e Platform, including data collected during account registration, identity verification (KYC), deposits and withdrawals, gameplay, customer support interactions, and marketing communications.

1.3 This Policy should be read alongside the 789e Terms & Conditions and Responsible Gaming policy, both of which form part of your agreement with 789e.

1.4 If you have any questions about this Policy or how 789e handles your personal data, please contact our Data Protection Officer (DPO) using the details provided in Section 14.

2. Personal Data We Collect

2.1 789e collects the following categories of personal data from players:

2.1 Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth
• Nationality and country of residence
• Government-issued identification documents (e.g., Philippine passport, driver's license, PhilSys National ID, SSS/GSIS ID)
• Selfie or live photo for identity verification purposes

2.2 Contact Data

• Mobile number (Philippine mobile number required for GCash verification)
• Email address
• Residential address (city, province, postal code)

2.3 Financial Data

• GCash account name and registered mobile number
• PayMaya account details
• Bank account name and account number (for BPI, BDO, Metrobank transfers)
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps

2.4 Gaming & Behavioral Data

• Game history, bet amounts, win/loss records
• Session duration and login timestamps
• Bonus usage and wagering activity
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

2.5 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Platform access logs

2.6 Communications Data

• Live chat transcripts with 789e support agents
• Email correspondence with 789e
• Feedback and survey responses

3. How We Collect Your Data

3.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey.

3.2 Automatically — through cookies, web beacons, and server logs when you access and interact with the 789e Platform.

3.3 From third parties — from identity verification service providers, payment processors (e.g., GCash, PayMaya), fraud detection services, and analytics providers, where necessary to operate the Platform and comply with legal obligations.

4. How We Use Your Personal Data

4.1 789e uses your personal data for the following purposes:

4.2 789e will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

5. Legal Basis for Processing

5.1 789e processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity — processing required to fulfill our obligations under the Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation — processing required to comply with applicable laws, including KYC/AML regulations and gaming regulatory requirements.
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights.
• Consent — processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

6.1 789e does not sell, rent, or trade your personal data to any third party for commercial purposes.

6.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• KYC and identity verification providers — third-party services that assist in verifying your identity and documents as required by law.
• Fraud detection and security services — providers that help 789e detect and prevent fraudulent activity on the Platform.
• Regulatory and law enforcement authorities — Philippine government agencies, including the National Privacy Commission (NPC), gaming regulators, and law enforcement, where required by law or court order.
• IT and cloud service providers — infrastructure and hosting providers that support the operation of the 789e Platform, subject to strict data processing agreements.

6.3 All third-party service providers engaged by 789e are contractually required to process personal data only in accordance with 789e's instructions and applicable data protection laws.

6.4 In the event of a merger, acquisition, or sale of all or part of 789e's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

7. Data Retention

7.1 789e retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations.

7.2 Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical and log data is retained for up to twelve (12) months.
• Marketing consent records are retained for the duration of your account and for three (3) years following account closure.

7.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 789e's data disposal procedures.

8. Cookies & Tracking Technologies

8.1 789e uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit 789e.bid.

8.2 We use the following types of cookies:

• Strictly necessary cookies — required for the Platform to function, including session management and security tokens. These cannot be disabled.
• Performance cookies — collect anonymized data about how players use the Platform to help us improve performance and user experience.
• Functional cookies — remember your preferences, such as language settings and game history, to personalize your experience.
• Analytics cookies — used to understand aggregate player behavior and improve our services. Analytics data is anonymized before processing.

8.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 789e Platform.

9. Data Security

9.1 789e implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 789e Platform
• Two-factor authentication (2FA) for player account access
• Encrypted storage of all KYC documents and sensitive personal data
• Role-based access controls limiting data access to authorized personnel only
• Regular security audits and penetration testing
• Automated fraud detection and anomaly monitoring systems

9.2 While 789e takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, 789e will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

9.3 You are responsible for maintaining the confidentiality of your account credentials. Do not share your password or 2FA codes with anyone. Contact 789e support immediately via live chat if you suspect unauthorized access to your account.

10. Your Data Privacy Rights

10.1 Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 789e:

• Right to be informed — you have the right to know what personal data 789e collects about you and how it is used.
• Right of access — you may request a copy of the personal data 789e holds about you at any time.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability — you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint — you have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

10.2 To exercise any of the above rights, please contact 789e's Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) calendar days.

10.3 789e may need to verify your identity before processing a data rights request to ensure we do not disclose personal data to unauthorized parties.

11. Children & Minors

11.1 The 789e Platform is strictly for users who are twenty-one (21) years of age or older. 789e does not knowingly collect personal data from individuals under the age of 21.

11.2 If 789e discovers or is notified that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all personal data will be deleted, and any deposited funds will be returned to the originating payment method.

11.3 If you are a parent or guardian and believe that your child has registered an account on 789e, please contact our support team immediately via live chat so we can take prompt action.

12. Third-Party Links

12.1 The 789e Platform may contain links to third-party websites or services (for example, payment provider portals). 789e is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party sites you visit.

12.2 The inclusion of a link to a third-party site does not constitute an endorsement by 789e of that site or its privacy practices.

13. Updates to This Privacy Policy

13.1 789e reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The effective date at the top of this Policy will be updated accordingly.

13.2 Where changes are material, 789e will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

13.3 Your continued use of the 789e Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure.

14. Contact & Data Protection Officer

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact 789e's Data Protection Officer:

14.2 You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.